Systems Administration of the MDM Intune GCC High environment
Responsible for managing Apple Business Manager (ABM) for GCC High devices
Telephone, email, chat and onsite problem diagnosis and resolution
Administering and maintaining Intune installation and configuration systems
Work with the Mobile Platform and Mobile Productivity Apps teams
Integrate and assist with transitioning of new GCC High capabilities into production
Provide support to IT personnel on planning and implementing infrastructure plans
Enforce mobile device policies and procedure in the GCC High Intune environment
Provide support for loading commercial off-the-shelf and in-housed develop mobile applications into Intune application catalog and help deployment of those applications.
Respond to requests from internal and authorized external business units in a timely manner.
Prioritize and execute tasks in a time-sensitive environment
Ability and desire to conduct research and resolve tickets from the end user community for mobile device issues and new products.
Good Knowledge on tablets and Mobile Devices
Complex break/fix, resolution of first-time errors, design/configuration change management
Capacity planning and management
Service Improvement & Automation of production operations
Accountable as Operations for tools and procedures
Request fulfilment, Incident, Problem, Change and Release Management
Communicates with user, business and customer on progress in resolving calls, including setting accurate expectations on resolution
Provide reporting as needed to service owners and stakeholders
Other duties as assigned
Managing the technical dependencies across the different products and services
Actively maintaining technical skills and expertise while having an understanding of vendor product roadmaps using NDAs
Supporting the following Mobile product owners in delivering a mobile solution to approximately 2000 GCC High end users: Mobile Platform Services, Mobile Productivity Apps, Mobile App Services.
Periodic allocating additional time on the job to support multiple demands and escalating issues
Minimal travel to support change or planned project activities
Requirements :
Bachelor or master's degree in information technology or Business Management, or relevant experience
Approximately 3+ years of experience in a comparable role
Industry technical certification for the relevant product(s) are ideal
Ability to obtain and maintain Top Secret security clearance
Must present verification that you have been fully vaccinated for COVID-19 before your start date. If you are not able to be vaccinated because of a medical condition or disability or because of a sincerely held religious belief, an accommodation will be considered upon request.